Patient Info

To ensure the fastest appointment, you may download, print and fill out the New Patient forms and bring them with you to your first appointment. Click Here to Download

Making an appointment at Virginia Surgical Institute is as simple as picking up the phone and calling our office at 804-348-2814.

Our services are available to all who seek them. You may become our patient either by making the appointment yourself or through a physician referral.

We accept most insurance carriers and our staff will work with you before you come in for your appointment to ensure that you understand your coverage so you can concentrate on your health.

We strive to keep waiting times to a minimum, but please realized that delays can occur due to emergencies and unforeseen patient needs.

We ask that you always:

• Bring your completed patient forms, if this is your first visit. Click Here to Download
• Bring your insurance cards and driver’s license.
• Let us know whenever you change your address, telephone number, employment, marital status or insurance.
• Bring a list of all medications that you are currently taking (including over-the-counter remedies, vitamins and herbal supplements).
• Write down any questions or concerns that you may have to discuss with your physician.
• If you wish, bring someone with you to help listen to your physician’s comments and responses to your questions.

We understand that emergencies and special needs can occur, and we will do our very best to accommodate your specific needs. We request that, should you need to cancel an appointment, you provide as much notice as possible so we can enable another patient to see the doctor.

If you are experiencing a true, life-threatening emergency, call 911. Call your Virginia Surgical Institute only after you have made arrangements to get to an emergency room, or have the emergency room call us when they are able.

Our nurses return calls during business hours as time permits. If the matter is urgent, please tell our phone operator so that the nurse can confer with you in the timeliest manner possible. For prescription refills, please call our office during business hours. Once your physician reviews your medical record, our staff will call your pharmacy with your refill information. Please understand that calls for test results and prescription refills will be returned after urgent patient needs are met.

Virginia Surgical Institute participates with many insurance plans that are available in Central Virginia. We make every effort to keep abreast of the ever-changing medical insurance environment. If you have a question regarding your insurance, we will be glad to research it for you if we cannot answer it immediately.

Many insurance policies require that you receive a referral from your primary care physician before you can be examined by a specialist. It is your responsibility to obtain a referral from your primary care physician, if a referral is required by your insurance plan. If you are unable to obtain a referral, you will need to make alternative payment arrangements or reschedule your appointment.

Payment of any applicable copayments, coinsurance or deductibles is expected at the time of service. If Virginia Surgical Institute does not participate with your insurance plan, or if your insurance does not cover our services, or if you are a self-pay patient, payment in full is expected at the time of service, unless other payment arrangements have been made in advance.

As a courtesy to the patients of Virginia Surgical Institute, we will file the appropriate claim forms with a maximum of two insurance carriers for all services performed by our physicians. Please note that it is your responsibility to make certain that your account with Virginia Cancer Institute remains in good standing. We ask for your assistance or the assistance of your employer if insurance clarification is needed.

If needed, we will make every effort to assist you by establishing a mutually acceptable payment schedule. As dictated by the terms of our contracts with insurers, we cannot, however, waive payments or copayments.

For your convenience, we accept cash, checks, money orders, Visa, MasterCard, Discover and American Express. If you have other questions or concerns about your statement, please call our Business Office at 804-673-0134.

Our Promise to Our Patients

At Virginia Surgical Institute, we believe that every patient has the right to:

• Be informed of any responsibilities that he/she will have in the care process.
• Know that his/her case-related information will remain confidential.
• Expect proper identification by name and title of those persons caring for him/her.
• Have the opportunity for a second opinion consultation, if so desired.

Thank you for selecting Virginia Surgical Institute for your medical care. Please know that your care will always be based on your needs, both medically and personally.

Your care team at Virginia Surgical Institute strives to provide comprehensive, compassionate, and timely care to every patient. To enable a timely clinic flow for all patients, we ask that you notify us at least 24 hours in advance if you need to reschedule or cancel your clinic appointment. If you are unable to provide a 24-hour cancellation notice, you may be charged a $25 No Show fee.

We understand that there are times where you may encounter an emergency and miss a scheduled appointment. We do ask that – as much as possible – VSI is notified of any potential conflicts or changes in your schedule. It is important to us that we balance our clinical teams to support all the patients within the office.

At Virginia Surgical Institute, we do have a patient appointment No-Show/Cancellation policy. Key guidelines of this policy include:

• Patients are expected to provide 24-hour notice of any appointment that needs to be rescheduled or canceled.
• Patients who arrive more than 15 minutes after his or her scheduled appointment may be rescheduled to another day.
• Patients can be dismissed from Virginia Surgical Institute for regularly:
  • Arriving late to a scheduled appointment.
  • Failing to show up for a scheduled appointment.
  • Providing less than 24 hours of notice to reschedule or cancel an appointment.

We are committed to supporting all our patients with their care needs. And we appreciate your support in recognizing our patient appointment No-Show/Cancellation policy.